General Terms & Conditions

These General Terms & Conditions apply to all the services of directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.



These general terms and conditions apply both to all non-binding reservation enquiries and to binding reservations of rooms using You will receive and be required to accept detailed information and contract conditions that extend beyond the scope of these general business terms and conditions separately during the individual reservation and booking dialogues. Through this website provides an online platform where visitors to the website can make worldwide hotel reservations. By making a reservation through, you enter into a direct (legally binding) contractual relationship with the hotel at which you book. We act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel. We will not verify if, and cannot guarantee that, all information on the website is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any hotel made available. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

2. USE OF THE SYSTEM provides its service free of charge. We will not charge you for our service or add any additional (reservation) fees to the room rates.


3.1. Standard bookings of hotels
A standard hotel booking is generally valid until 6 p.m. local time. If you arrive later than 6 p.m., you may incur a fee. After this time you are no longer entitled to accommodation. If you are unable to arrive before 6 p.m. local time, you must contact the hotel direct to let them know your planned arrival time. Occasionally non-standard bookings are also offered. Bookings that are secured with a credit card must be held for the entire night.

3.2. Changes and Cancellations
Cancellations must be made through customer service centre, and a valid cancellation code must be given. In cases where the cancellation is made through the hotel direct, the agent shall not be able to provide any information concerning possible discrepancies related to the time of cancellation or to the cancellation itself. Any cancellation made by the guest outside of the indicated cancellation period may be subject to a possible cancellation fee of up to 100% of the total booking sum, charged by the hotel. If the customer wishes to change a booking that has already been made the customer must contact by e-mail or telephone. If the length of stay indicated in the valid reservation is reduced, the hotel reserves the right to adjust the respective nightly rates according to the reduced length of stay. The provider reserves the right to cancel any booking without further reference to the booking customer where there is incomplete, dubious or apparently false information of the booker or the traveler.

3.3. Hotel Categories and Hotel / Travel Information
The internationally popular hotel classification using stars offers non-binding information about a hotel's quality taking into consideration a self-assessment made by the hotel. All additional hotel or travel information and descriptions are based on information provided by the hotel.

3.4. Prices
All prices are the current lowest daily rates shown in the individual hotel's name and are valid for all bookings made through The prices displayed on are highly competitive. All prices per room for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently. The price is submitted directly by the hotel for the arrival date chosen, and is shown in the hotel's name. All of the supplier’s available last-minute, seasonal, weekend or special prices will automatically be taken into consideration during the booking process. The price includes local taxes and charges. If taxes and charges are listed separately, these are understood to be included in the price. The amount of tax may change at any time; therefore, information regarding such taxes is always non-binding. In some destinations additional local charges such as visitor's tax, city tax etc. may arise.

3.5. Vouchers

3.5.1. Vouchers entitle customers to use the pre-paid services, strictly as specified in the voucher in terms of particular hotel, period of stay and type of services. All additional personal charges, such as phone bills, laundry, room service etc. will be settled by clients directly with hotel upon check-out.

3.5.2. A voucher is sent to customers’ e-mail when the payment for the reservation is received by

3.6. Payments

3.6.1. Payments can be made via:
  • Credit Card - A Credit card can be used to pay for the amount of each reservation. The reservation should be finalized (paid) by the payment deadline for each reservation in order not to lose the reservation. In order to safeguard and encrypt your credit card information when in transit to us, we use the "Secure Socket Layer (SSL)" technology for our services.
  • Bank Transfer – A bank transfer can be accepted for a reservation only if the payment deadline is ahead in order to make sure the bank transfer is received before this deadline. Please note that is not responsible for bank / money transfer fees.
3.6.2. In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible. In the event that your Credit Card Company or bank charges the deductible from you because of unauthorized transactions resulting from a reservation made on our website, we will pay you this deductible, up to an aggregate amount of money. In order to identify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email ( Please state 'credit card fraud' in the subject line of your email. This identification only applies to credit card reservations made using's secure server and the unauthorized use of your credit card resulted through no fault of your own while using the secure server.


4.1. uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant hotel of your choice, we will not disclose your personal information to third parties without your consent.

4.2. Data entered by the user is processed electronically by Only data required for booking is passed on. Data is not passed on for any other purpose. In addition, data is processed in accordance with the legal data protection regulations. This means that your personal details are usually deleted 60 days after the end of your stay. will never pass on your data to third parties or use in it any other way without your approval. Information collected and passed on for statistical purposes does not contain any personal data.


Subject to the limitations set out in these terms and conditions, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect of our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events). However, we shall not be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability) of the hotel as made available on our website, (iii) the services rendered or the products offered by the hotel, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.


All information has been gathered and prepared with the greatest care. However, we accept no liability for any errors made during data entry or transmission. Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by These terms and conditions and the provision of our services shall be governed by and construed in accordance with Bulgarian law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Sofia, Bulgaria.